Terms and Conditions


Please be advised that by paying the holding deposit for your accommodation, you are accepting these terms and conditions.

Lois Buckett Holidays has a NO SCHOOLIES, NO BUCKS, NO HENS and NO PARTY policy in all of our holiday management properties and reserves the right to reject bookings from anyone under the age of 20.

No private functions are to be held at holiday accommodation properties without written consent from the staff at Lois Buckett Holidays.

All transactions are in Australian Dollars (AUD).

All holiday accommodation properties are Smoke Free without exception. Breaching this agreement will forfeit your bond.



The actual guest (or guests) making the approved booking must occupy the property for the duration of the booking and will also be held responsible for the conduct and behaviour of all guests.



A payment of 50% of the total booking cost is required for confirmation upon making the reservation. The final payment is due 30 days prior to the arrival date. If your booking is during one of our peak periods, such as Christmas or school holidays,. final payment is due 60 days prior to the arrival date.

All payments are to be made by Visa, MasterCard, Eftpos, and/or bank transfer.

All credit card transactions will incur a merchant fee.



A credit card pre-authorisation form must be completed, signed and returned to our office at the point of confirmation of the booking. This is held until the property has been inspected following check out.  A pre-authorisation of $500* will be held against your credit card one day prior to check-in. If a bond claim exceeds $500.00, any outstanding balances are to be paid directly by the guest to Lois Buckett Holidays within one week of notification, including any associated recovery fees.

Please note the bond/ pre-authorisation is held for up to 10 business days at a time.

*High end properties require a bond/pre-authorisation of $1,500. Please speak to our office.



The number of guests must not exceed the maximum allowed at the property. Breaches of this condition will result in bond deduction or eviction, without refund.



Check-in is from 3pm on the day of arrival and check out is 9.30am on the day of departure. Late departures will incur a fee of $50.00 per hour until 12pm, and a full day’s rent will be charged after 12pm, unless prior arrangements are confirmed in writing with Lois Buckett Holidays.



During your stay, the agent endeavours to have repairs to appliances attended to or fixed as soon as possible after being reported. However, due to circumstances beyond our control (e.g. having to order parts or non-availability of trades person) immediate repair may not be possible. No responsibility is accepted by Lois Buckett Holidays or the owner in such circumstances. There will be no refunds or discounts. If repairs cannot be attended to, where possible, we will supply a substitute appliance.



For all cancellations you need to consult a Lois Buckett Holidays staff member.
If the cancellation is made 30 days or LESS prior to the arrival date, or 60 days or LESS prior to the arrival date for our peak period, the full tariff of the accommodation is forfeited and non-refundable.

If you decide to cancel your booking and give more than the required notice, (more than 30 days or more than 60 days during our peak period) a full refund, less any commissions paid to online booking agents, will be processed. A non-refundable $70 booking fee will also be deducted.



Date changes are also not permitted within 30 days of the arrival date, or 60 days for our peak periods, such as Easter or school holidays Refunds are not given for any unused portions of a booking, should the guest vacate early.

In addition, a fee of $50.00 is incurred for any change made to your booking. If a date change is approved in advance by Lois Buckett Holidays and made during a non-refundable period, as stated above, a cancellation at a later date will be non-refundable. Please note that a cancellation does not constitute a change and is regarded as a cancellation as per our terms and conditions.



Within 24 hours prior to your arrival date, an email and SMS will be sent to your email address and mobile number, with an access code to the key lockbox. These codes will not be made available until full payment has been received and the terms and conditions along with the pre-authorisation form/bond, have been completed and submitted.

Where properties have no lockbox key safes, instructions will be given as to how to collect the keys prior to arrival.

If you are locked out of the premises and require assistance from Lois Buckett Holidays to gain entry after hours, a call-out fee of $100.00 will be charged. If the service of a locksmith is required, the full cost of the call out service and associated fees will also be charged to the guest.



Pets are NOT permitted in any of our properties, unless otherwise stated on our website, or agreed to in writing by a Lois Buckett Holidays staff member. If you have a pet in a property that has not been authorised, you will forfeit your bond and be charged additional cleaning fees. If a pet is approved, an additional cleaning fee may occur.



Bookings are accepted by us in good faith on behalf of the property owner, however we cannot accept responsibility for the following circumstances – the property is sold; the tariff increases prior to your stay; the property is altered in any way; the malfunction of any inventory items; the property is withdrawn from letting and noise, inconvenience or loss of view, caused by building construction on neighbouring or nearby properties.



All damages, breakages or losses to the premises and/or furniture and furnishings, are to be reported to Lois Buckett Holidays and paid for by the guest immediately. Should you discover a faulty appliance or breakage on arrival, please advise us immediately, or we will consider the matter your responsibility and charge accordingly.



No responsibility is taken for guest’s personal property left on the premises. Landlord’s insurance does not cover any theft or loss of belongings.



The premises must be left clean and tidy, with cutlery and cooking utensils washed and put away prior to departure, and rubbish and recyclables placed in the correct bins provided. If premises are left in an unclean condition, additional cleaning fees will be charged. These fees will be pending how long it took to rectify the premises to the high standards of cleanliness held by Lois Buckett Holidays.

* Please note failure to place bins out on bin night and on your departure day, may result in additional charges that will be taken from your bond.

* Please note bin nights are Monday night for Lennox Head properties, Sunday night for East Ballina properties and Tuesday night for Ballina properties.



All linen and bath towels are supplied.



For longer bookings, mid-stay cleans will be arranged every 14 days and will be charged to the guest.



If a BBQ is provided and not satisfactorily cleaned on your departure, an additional fee of $100.00 will be charged.



No person on the premises shall conduct themselves to cause a nuisance to adjoining or neighbouring occupants. In units, Strata Title by-laws and regulations must be observed.



Is not to be moved and outdoor furniture is only to be used outdoors. If the furniture is moved, you will be charged a fee to have it returned to the correct position.



In the event of the property being for sale, the guest agrees to allow the owner or Agent, to inspect the property with prospective purchasers during reasonable hours.



The guest agrees to allow the Agent or nominee to enter the rented premises to arrange necessary emergency repairs.



I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:

-Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the holiday accommodation.

-Any injury or loss suffered by the occupants, their invitees or guests, whatsoever or howsoever caused by negligence on my/our/their part.

-Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever, caused by insects or wildlife, in or around the holiday accommodation site. All occupants are to take care at all times within the rural/seaside area and are requested not to approach wildlife under any circumstances.

-Any noise, disturbance or inconvenience caused by renovation/building/road works being carried out, in or near the vicinity of the holiday accommodation

-The standard of any privately owned holiday accommodation furnishings and fittings.

I/We hereby acknowledge and agree that the Agent has the absolute and sole discretion to cancel my/our occupancy if my/our actions or behaviour compromises the safety and/or quiet environment of neighbouring properties or other residents. I/We hereby agree that I/We will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the property owner and/or Agent. This amount will be debited to my credit card without additional notice.

It is hereby agreed that the Agent provides Holiday Accommodation booking services only for and on behalf of the Property Owner. Any property descriptions or advertising materials are to be viewed as a general guide only. The Agent or its representative will not be held responsible or liable for any deficiency in the holiday accommodation, or its furniture and fittings.

The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavours will be used to offer you alternative holiday accommodation.

All bookings are made in good faith by our office, however, may be subject to change due to unforeseen circumstances, such as acts of God, the property being damaged, or the property being sold. Please note that we cannot be held responsible for actions by Property Owners or other situations that may be out of our control. If the property is no longer available, we will make every effort to secure alternate accommodation.

These terms and conditions are subject to change and updates can be found on our website.