Terms and Conditions



Holiday Bookings Terms & Conditions

Please be advised that by paying the holding deposit for your accommodation you are accepting these Terms & Conditions.

Lois Buckett Holidays has a NO SCHOOLIES, NO BUCKS & HEN’S and NO PARTY policy in all of our holiday management properties and reserves the right to reject bookings from any person under the age of 20.

No private functions are to be held at holiday letting properties without written consent from the staff at Lois Buckett Holidays.

All transactions are in Australian Dollars (AUD).

All holiday accommodation properties are Smoke Free without exception. Breaching this agreement will mean you will forfeit your bond.



The actual guest (or guests) making the booking and who has been accepted by the Agency must occupy the property for the duration of the booking. This person/s will be held responsible for the conduct and behaviour of all guests.



A payment of 50% of the total booking cost is required for confirmation immediately upon making the reservation. The final payment will be due 30 days prior to the arrival date. If your booking is during our peak period (E.g. – Easter week or Christmas & School Holidays) then final payment is due 60 days prior to the arrival date.

All payments are to be made by Visa, MasterCard, Eftpos, and/or bank transfer.

All credit card transactions will incur a merchant fee.



A credit card pre-authorisation form must be completed, signed and returned to our office at the point of confirmation of the booking. This is held on file until satisfactory inspection upon vacating the property. A pre-authorisation of $500* will be held against your credit card one day prior to check-in. If a bond claim exceeds the bond held, the guest agrees that any outstanding balances are to be paid directly to Lois Buckett Holidays within 1 week of notification including any associated recovery fees.

Please note the bond/ pre-authorisation is held for up to 10 business days at a time.

*High end properties require a bond pre-authorisation of $1,500. Please confirm with our office.



The number of guests must not exceed the maximum allowed at the property. Breaches will result in bond deduction or eviction without refund.



The premises will be available for occupation from 3pm on the day of arrival and are to be vacated by 9.30am on the day of departure. Late departures will incur a late check out fee of $50.00 per hour until 12pm and a full day’s rent after 12pm will be charged unless prior arrangements are agreed upon with Lois Buckett Holidays in writing.



During your stay, the agent endeavours to have repairs to appliances attended to as soon as possible after being reported. However, due to circumstances beyond our control (e.g. having to order parts or non-availability of trades person) immediate repair may not be possible. No responsibility is accepted by Lois Buckett Holidays or the owner in such circumstances. There will be no refunds or discounts. If repairs cannot be attended to, we will use our best endeavours to supply a substitute appliance.



We are continually reviewing our COVID policy to ensure that we are taking into account any developments and updates associated with COVID-19.

If, prior to 60 days of the arrival date, you are unable to travel due to government mandated restrictions (including isolation rules) and border closures, associated with COVID-19, we can offer a change of dates for your booking. If a booking is cancelled within 72 hours of the arrival date or in the case of a no show or after check-in the full tariff is forfeited and is non-refundable. Dates changes are not permitted within 72 hours of the arrival date. Proof of positive Covid-19 test is required if government mandated isolation rules apply.



For all cancellations you must speak to a Lois Buckett staff member.
If the cancellation is made 30 days or LESS prior to the arrival date or 60 days or LESS prior to the arrival date for our peak period the full tariff is forfeited and is non-refundable. Dates changes are also not permitted within 30 days or 60 days for our peak period (E.g. – Easter week or Christmas & School Holidays) of the arrival date. Refunds are not given to any unused portions of a booking should the guest vacate early.

Should you decide to cancel your booking by giving more than the required days’ notice, (ie: more than 30 days or more than 60 days during our peak period) a full refund, less any commissions paid to online booking agents will be processed and less the non-refundable booking fee of $70.



A fee of $50.00 is incurred for any change made to your booking. Changes which must be notified in advance to Lois Buckett Holidays. If a date change is approved and made during a non-refundable period as stated above then a cancellation at a later date will also be non-refundable. A cancellation does not constitute a change, please refer to cancellation policy.



Within 24 hours prior to your arrival date an email and SMS will be sent to your email address and mobile number that you have supplied with the access code to the key lockbox. Keys and lockbox codes will not be made available until full payment has been received and the terms and conditions along with the pre-authorisation form/bond have been completed and submitted.

Where properties have no lockbox key safes, instructions will be given as to how to collect the keys prior to arrival.

Occupants locked out of the premises requiring assistance from Lois Buckett Holidays staff to gain entry after hours are required to pay a call out fee of $100.00.  If the service of a locksmith is required, the full cost of the call out service and associated fees will be charged to you as the guest.



Pets are NOT permitted in any of our properties unless otherwise stated on our website or agreed to in writing by a Lois Buckett Holidays staff member. If you have a pet in the property that has not been authorised you will forfeit your bond and will be charged additional cleaning fees. If a pet is approved in one of our properties an additional cleaning fee may occur.



Bookings are accepted by us in good faith on behalf of the property owner, however we cannot accept responsibility for the following circumstances – where the property is sold; the tariff is increased prior to your occupation; the property is altered in any way; the malfunction of any inventory items; the property is withdrawn from letting; noise, inconvenience or loss of view caused by building construction on neighbouring or nearby properties.



All damages and breakages or loss to the premises and/or furniture and furnishings are to be reported to us and paid for by the guest immediately. Should you discover a default or breakage on arrival you must advise us immediately or we will consider those the responsibility of you, the current guest and charge accordingly.



No responsibility is taken for guests personal property left on the premises. Landlord’s insurance does not cover loss of guest’s belongings.



The premises must be left clean and tidy, with cutlery and cooking utensils washed and put away prior to departing. The rubbish and recyclables must be placed in the correct bins provided etc. In the event that premises are considered to be left in an unclean condition, additional cleaning fees will be charged. The fees will depend on how long the property took to be rectified to our holiday cleaning standard.

* Please note failure to place bins out on bin night and on your departure day may result in additional charges that will be taken from your bond.

* Please note bin nights are Monday nights for Lennox Head properties, Sunday nights for East Ballina properties and Tuesday night for Ballina properties.



Linen and bath towels are supplied.



For longer bookings mid-stay cleans will be arranged every 14 days and will be charged to the guest.



If a BBQ is provided and not satisfactorily cleaned on your departure, an additional fee of up to $100.00 will be charged.



No person on the premises shall conduct themselves to cause a nuisance to adjoining or neighbouring occupants. In units, Strata Title by-laws and regulations must be observed.



Is not to be moved and only outdoor furniture is to be used outdoors. If the furniture is moved you will be charged a fee to have it moved back in the correct position.



In the event of the property, being offered is for sale the guest agrees to allow the owner or his Agent to inspect the property with prospective purchasers during reasonable hours by appointment only.



The guest agrees to allow the Agent or his nominee to enter the rented premises to arrange necessary emergency repairs.




I/We hereby acknowledge and agree that the Property Owner and Agent will not be held responsible nor liable for:


Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused whilst I/we are in occupancy of the holiday accommodation.

Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused due to negligence on my/our/their part.

Any injury or loss suffered by the occupants, their invitees or guests whatsoever or howsoever caused as a result of insects or wildlife in or around the holiday accommodation site. All occupants are to take specific care at all times within the rural/seaside area and requested not to approach any such wildlife under any circumstances.

Any noise, disturbance or inconvenience caused as a result of renovation/building/road works being carried out in or near the vicinity of the holiday accommodation

The standard of any privately owned holiday accommodation furnishings and fittings.


I/We hereby acknowledge and agree that the Agent has the absolute and sole discretion to cancel my/our occupancy in the event that my/our actions or behaviour compromises the safety and/or quiet enjoyment of neighbouring properties or others. I/We hereby agree that I/we will be fully responsible and liable for payment of all charges incurred, irrespective of such cancellation, together with any financial loss suffered by the property owner and/or Agent. To be debited to my credit card without further notice.

It is hereby agreed that the Agent provides Holiday Accommodation booking services only for and on behalf of the Property Owner. Any property descriptions or advertising materials are to be viewed as a general guide only. The Agent or its representative will not be held responsible or liable for any deficiency in the holiday accommodation or its furniture/fittings.

The Property Owners reserve the right to cancel any holiday accommodation bookings at any time, and in this event, all reasonable endeavours will be used to offer you alternative holiday accommodation but without liability.


All bookings are made in good faith by our office, however, may be subject to change due to unforeseen circumstances (e.g. such as acts of God, the property being damaged, or the property being sold). Please note that we cannot be held responsible for actions by owners of the premises or other situations that may be out of our control. In the event that the property is no longer available we will make every effort to secure alternate accommodation.


These terms and conditions are subject to change and the most current terms and conditions will be published on our website.