Terms and Conditions
By paying the holding deposit for your accommodation, you acknowledge and accept these terms and conditions.
Lois Buckett Holidays maintains a strict No Schoolies, No Bucks, No Hens, and No Party policy across all properties. We also reserve the right to decline bookings from guests under the age of 20.
Private functions or events are not permitted unless prior written approval has been granted by Lois Buckett Holidays.
All transactions are processed in Australian Dollars (AUD).
All holiday accommodation properties are strictly smoke-free. Any breach of this policy will result in the forfeiture of your bond.
RESPONSIBILITY FOR THE BOOKING
The guest named on the approved booking must occupy the property for the entire stay and is responsible for the behaviour and conduct of all members of their group.
CREDIT CARD PRE-AUTHORISATION (HOLIDAY LETTING BOND)
A pre-authorization of $500 will be placed on your credit card one day prior to check-in (or $1,500 for high-end properties). This hold remains in place until the property has been inspected after your departure.
This pre-authorisation is a hold on funds and is not a charge. No debit or credit will appear on your account unless charges are applied for damages, additional cleaning, or other applicable fees.
If any damages or charges exceed the pre-authorized amount, the outstanding balance must be paid directly to Lois Buckett Holidays within one week of notification, including any applicable recovery fees.
Please note that the pre-authorization may remain on your card for up to 10 business days at a time, depending on your bank’s processing times.
For high-end properties, please contact our office for further details.
BOOKINGS, DEPOSITS AND FINAL PAYMENTS
A deposit of 50% of the total booking cost is required at the time of reservation to secure your booking. The remaining balance is due 30 days prior to arrival. For bookings made during peak periods—such as Christmas or school holidays—the final payment is due 60 days before arrival.
We accept payments via Visa, MasterCard, EFTPOS, or bank transfer. Please note that all credit card transactions incur a merchant fee.
NUMBER OF GUESTS
The number of guests must not exceed the maximum occupancy permitted for the property. Any breach of this condition may result in deductions from the security bond or immediate eviction without refund.
CHECK-IN AND CHECK-OUT TIMES
Check-in is available from 3:00pm on the day of arrival, and check-out is required by 9:30am on the day of departure. Late check-outs will incur a fee of $50.00 per hour up to 12:00pm. After 12:00pm, a full day’s rental fee will apply unless alternative arrangements have been agreed to in writing by Lois Buckett Holidays.
REPAIRS TO APPLIANCES (OFF-SITE MANAGEMENT)
During your stay, the agent will make every effort to arrange repairs to appliances as soon as possible after an issue is reported. Delays may occur due to circumstances beyond our control, such as ordering parts or tradesperson availability. Lois Buckett Holidays and the property owner accept no responsibility in such cases. Refunds or discounts will not be provided. Where repairs cannot be completed promptly, a substitute appliance will be supplied if possible.
CANCELLATIONS
All cancellation requests must be discussed with a Lois Buckett Holidays staff member.
- If a cancellation is made 30 days or less prior to the arrival date—or 60 days or less during peak periods—the full accommodation tariff will be forfeited and is non-refundable.
- For cancellations made more than 30 days before arrival (or more than 60 days during peak periods), a full refund will be issued less any commissions paid to online booking agents. A non-refundable $70 booking fee will also be deducted.
CHANGES TO BOOKINGS
Date changes are not permitted within 30 days of arrival, or within 60 days during peak periods such as Easter or school holidays. Refunds will not be provided for any unused portion of a booking if the guest departs early.
A $50 administration fee applies to approved booking changes. If a date change is authorised during a non-refundable period, any subsequent cancellation will remain non-refundable. Please note that a cancellation is not considered a booking change and will be treated according to the cancellation policy.
KEYS
Within 24 hours prior to arrival, guests will receive an email and SMS containing the access code for the property’s key lockbox. Codes will only be issued once full payment has been received and all required documentation—including the terms and conditions and pre-authorisation/bond form—has been completed.
For properties without a lockbox, instructions for key collection will be provided prior to arrival.
After-hours lockout assistance from Lois Buckett Holidays incurs a $100 call-out fee. Should a locksmith be required, the full cost of the service will be charged to the guest.
PETS
Pets are not permitted unless explicitly stated on our website or approved in writing by a Lois Buckett Holidays staff member. Unauthorised pets will result in the forfeiture of your bond and additional cleaning fees. Approved pets may incur a cleaning fee.
BOOKING CONDITIONS
Bookings are accepted in good faith on behalf of the property owner. Lois Buckett Holidays cannot be held responsible for circumstances beyond our control, including but not limited to: the sale of the property, tariff changes, alterations to the property, malfunctioning appliances, withdrawal of the property from letting, or noise, inconvenience, or loss of views caused by nearby construction. We will, however, strive to minimise disruptions and assist where possible to ensure your stay remains enjoyable.
DAMAGES AND BREAKAGES
Guests are responsible for any damage, breakages, or loss of property, furniture, or furnishings. All incidents must be reported to Lois Buckett Holidays, and associated costs must be paid promptly. Faulty appliances or damage discovered on arrival must be reported immediately; otherwise, charges may apply.
DAMAGES, LOSS OR THEFT OF GUEST PROPERTY
Lois Buckett Holidays and the property owner accept no responsibility for personal belongings left on the premises, including items left in unlocked properties. The landlord’s insurance does not cover theft or loss of guest property.
CLEANING AND RUBBISH BINS
Guests must leave the premises clean and tidy, including washing and putting away all cutlery and cooking utensils, and placing rubbish and recyclables in the appropriate bins. Additional cleaning fees may apply if the property is left unclean, based on the effort required to restore high cleanliness standards.
– Failure to place bins out on collection nights or departure day may incur charges deducted from your bond.
– Bin collection nights: Lennox Head: Monday night, East Ballina: Sunday night, Ballina: Tuesday night.
LINEN
All beds will be made up with supplied linen, and bath towels are provided. Beach towels are not supplied.
BOOKINGS OVER 14 DAYS
For stays exceeding 14 days, a mid-stay cleaning service will be arranged every 14 days. The cost of this service will be charged to the guest.
BBQ CLEANING
Where a BBQ is provided, it must be thoroughly cleaned by guests prior to departure. If left in an unsatisfactory condition, an additional cleaning fee of up to $100.00 may be charged.
NOISE AND NUISANCE
Guests must not behave in a manner that causes a nuisance or disturbance to neighbouring or adjoining occupants. Strata Title by-laws and regulations must be observed for unit properties.
FURNITURE
Furniture must remain in its designated location, and outdoor furniture is to be used outdoors only. Fees may apply for items moved from their correct position.
SALE PROPERTIES
If the property is for sale, guests agree to allow the owner or agent to show the property to prospective buyers during reasonable hours.
EMERGENCY REPAIRS
Guests agree to permit the agent or their nominee to enter the premises to carry out necessary emergency repairs.
DISCLAIMER
By making a booking, I/we acknowledge and agree to the following:
1. Liability for Injury or Loss
The Property Owner and Agent will not be held responsible or liable for:
- Any injury, loss, or damage suffered by occupants, their invitees, or guests, however caused, while occupying the holiday accommodation.
- Any injury, loss, or damage resulting from the negligence of the occupant or their invitees/guests.
- Any injury, loss, or damage caused by insects or wildlife in or around the property. Guests are expected to exercise care at all times and avoid approaching wildlife, particularly in rural or seaside areas.
- Noise, disturbance, or inconvenience caused by renovation, construction, or road works in or near the property.
- The standard or condition of privately owned holiday accommodation, including furnishings and fittings.
2. Cancellation for Misconduct
The Agent reserves the right to cancel occupancy at their sole discretion if an occupant’s actions or behaviour compromise the safety or quiet enjoyment of neighbouring properties or other residents. In such cases, the guest remains fully responsible for all charges and any financial loss suffered by the Property Owner or Agent. Any amounts owed may be debited from the guest’s credit card without further notice.
3. Booking Services
The Agent provides holiday accommodation booking services solely on behalf of the Property Owner. Property descriptions, images, and advertising materials are provided as a general guide only. The Agent is not responsible for deficiencies in the property, its furnishings, or fittings.
4. Right to Cancel or Amend Bookings
The Property Owner reserves the right to cancel any booking at any time. In the event of cancellation, every reasonable effort will be made to offer alternative accommodation. All bookings are made in good faith but may be affected by unforeseen circumstances, including acts of God, property damage, or sale of the property. The Agent cannot be held responsible for actions of the Property Owner or other events beyond its control.
5. Changes to Terms
These terms and conditions are subject to change. Updated versions are available on our website.